Terms and Conditions
Terms and Conditions
General information
This website is operated by Nacional de Adhesives Cerámicos with trade name MAXIMA. Throughout the site, the terms “we”, “us” and “our” refer to Nacional de Adhesivos Cerámicos trading with the trademark “MAXIMA”, offers this website, including all information, tools and services available to you from this site, the user, is conditioned to the acceptance of all the terms, conditions, policies and notifications established herein.
By visiting our site and/or purchasing something from us, you are participating in our “Service” and agreeing to the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies to which referenced herein and/or available via hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are agreeing to the Terms of Service. If you do not agree to all the terms and conditions of this Agreement, then you should not access the Website or use any of the Services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website at any time we deem necessary or relevant. It is your responsibility to check this page periodically for changes. User´s continuous use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online Store Terms
By using this site, you state that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws or regulations in your jurisdiction or geographic region (including, but not limited to, copyright laws).
The user must not transmit malware, worms, viruses or any code in order to damage us, a third party or any other user. A breach or violation of any of these Terms will result in immediate termination of the Services.
Section 2 – General conditions
We reserve the right to refuse the provision of service to any person, for violation of moral codes and ethics.
The user understands that content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to adjust or adapt to the technical requirements of connecting networks or devices. Credit card information is and will always be encrypted during online transactions in our Online store. We operate with SSL certification at all times for the security of our users.
The user agrees not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service or any contact on the website through which the service is provided, without the express written permission from us.
Titles used in this agreement are included for convenience only and do not limit or affect these Terms.
Section 3 – Accuracy, Completeness and Timeliness of the information
We are not responsible if the information available on this site is not accurate, complete or current for the user's requirements. The material on this site is provided as general information and should not be relied upon or used as the sole basis for decision-making without first consulting the most accurate, complete, timely information, or our technical support available to users. Any reliance on the material published on this site is at your own risk if in doubt you do not resort to the specialized service that MAXIMA makes available to users.
This site may contain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.
Section 4 – Modifications to the service and prices
MAXIMA states that the prices of our products will be updated without prior notice according to the volatility of the prices of raw materials needed for the manufacture of our products
We reserve the right to modify or discontinue the Service (or any part of the published content) at any time without prior public notice.
We will not be responsible for any affectation that the user may have due to the update, price change, suspension or discontinuation of the Service.
Section 5 – Products or services
Certain MAXIMA products or services may be available exclusively online through the Website. These products or services may be available in limited quantities and may be subject to return or exchange in accordance with our return policy.
At MAXIMA we have made an effort to display the colors and images of our products, in the online store, with the highest color accuracy possible. We cannot guarantee that the user´s computer monitor displays the colors accurately or that the actual appearance or packaging is one hundred percent faithful to the images displayed through the website.
We guarantee the quality of products and services according to the specifications given by the manufacturer, as well as the quantity per package or container according to each format or package size.
All published products are available. In case that a specific product is not available, the user will be notified of the date on which it will be available so that they can evaluate their convenience.
Banners’ images are illustrative, and this applies to every marketing publicity published in printed, electronic or social media used by MAXIMA.
Published promotions are not cumulative. Promotions apply until stocks run out of existence and are restricted according to MAXIMA’s policies.
MAXIMA does not discriminate any stakeholders: people, companies, suppliers, collaborators or shareholders based on race, gender, skin color, belief or social position, but we reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction for reasons of production capacity, availability of raw materials, or financial reasons. We can exercise this right based on the particularity of each case. All product descriptions or product prices are able to be modified at any moment without prior notice, for technical or economic reasons. We reserve the right to discontinue any product at any time MAXIMA deems appropriate. Any product or service offered on this website is unable in countries or geographic regions where that specific product is prohibited.
We guarantee the quality of the products and services offered by MAXIMA, but we do not guarantee that the product meets user´s expectations, we have no control over the way the product is used, for which the user is recommended to carry out a prior test and verify the expected results, before incurring in the purchase of the total volume required for your project.
MAXIMA is committed to providing the best products that meet the quality standards of the market for each product, according to its type, as well as fulfilling with the highest health safety for the user or operator and the applicable environmental requirements and regulations in each geographic region where we operate with the catalogue of products and services.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any purchase order placed with us. We may, at our discretion, limit or cancel the quantities purchased per person, per household, per company or institution. These restrictions may include orders placed by or under the same regular user account, the same credit card, and/or orders that use the same billing and/or shipping address.
Prices may vary without prior notice due to external factors: increase in the costs of basic raw materials, shortages, currency devaluations, drastic changes in the exchange rate, among others.
In case that we make a change or cancel a purchase order, we will inform the user by contacting him/her by phone, email, instant messaging apps (such as WhatsApp, Meet) and/or billing address / telephone number provided at the time the request was made. We reserve the right to limit or prohibit orders that, in our opinion, can be delivered and processed by our official distributors.
The user agrees to provide current, complete and accurate information of the purchase order and account used for all purchases made in our Online store. You agree to immediately update your account, payment method, personal or company information, and other required information, including your email and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Return Policy, in section 18 of this document.
Section 7 – Optional Tools
We may provide you with access to third-party tools that we do not monitor and have no control over.
The user acknowledges and accepts that we provide access to this type of tools "as is" and "as available" without guarantees, representations, rights or conditions of any kind and without any endorsement. We have no liability whatsoever arising from or related to the use of electronic tools or payment platforms provided by third parties.
Any use of optional tools offered through the site is at your own risk and discretion and you should ensure that you are familiar with and agree to the terms under which these tools are provided by the third-party provider(s).
We may also offer new services and/or features through the Website in the future (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
Section 8 – Third Party Links
Certain content, products and services available via our Service may include material from third parties.
Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any third-party materials, products or services.
We are not responsible for any damages or damages related to the acquisition or use of goods, services, resources, content, or any other transaction carried out in connection with third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products must be directed to the third party.
Section 9 – User Feedback, Reception and Other Submissions
If, at our request or without our request, you submit certain specific submissions (for example, contest entries) or submit (with or without a request from us) creative ideas, suggestions, proposals, plans, or other materials, whether online, instant messaging apps, email, postal mail, or in any other way, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use the material you submit. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation that has not been previously agreed.
We may, but have no obligation to, monitor, edit, or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or objectionable, or that violates the integrity or intellectual property of any party or these Terms of Use.
You agree that your comments will not violate the integrity and rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous, illegal, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, use another identity than a legitimate one, or deceive third parties or us about the origin of your comments. The user is the only responsible for the comments he makes and acknowledges the scope that they may have. We are not responsible and assume no liability with respect to comments posted by malicious users and the action of the affected third party.
Section 10 – Personal Information
Personal information through this website is governed by our Privacy Policy. To see our Privacy Notice.Aviso de Privacidad.
Section 11 – Errors, Inaccuracies and Omissions
From time to time there may be information on our website or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, availability, delivery charges and delivery time. These errors are inadvertent and without intent. We reserve the right to correct any errors, inaccuracies or omissions and to modify or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without notice (even if the user has already placed his/her order).
We do not undertake any obligation to update, correct or clarify information on the Service of any website related but not owned by MAXIMA, including, without limitation, pricing information, except to the extent required by the law. No updated specification or update date applied to the Service or any related website should be taken to generalize or indicate that all information on the Service or any related website has been modified or updated.
Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, use of the site or its content is prohibited: (a) for any illegal or immoral purpose; (b) to request other users to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third party intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information about others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other sites, or the Internet. We reserve the right to terminate the Service with any user or any website for violating any of the items of prohibited uses.
Section 13 – Exclusion of Warranties; Limitation of Liability
At MAXIMA we work to offer our users the best quality experience in the use of the products offered, and we strive to provide a first-rate service, but we do not guarantee nor cannot guarantee that the use of our service will be uninterrupted, punctual, secure or free of errors, same that in case of being presented, we commit or amend as soon as possible.
We do not guarantee that the results that may be obtained from the use of the service will be exact or that they will exactly meet the expectations of the user.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without prior notice for MAXIMA’s website maintenance, for technical or economic reasons.
The user expressly accepts that the use of the service is of their own free will. The Service and all products and services provided through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any conditions of any kind, either expressed or implicit conditions including all implied warranties or conditions of merchantability, quality, suitability for a particular purpose, durability, title, and non-infringement.
All batches of products offered on the site have been tested both in the laboratory and in practical experience. MAXIMA guarantees the committed quality of products and services. In no event shall MAXIMA, our executives, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages, losses, claims, or damages. of any kind, including, without limitation, loss of profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or as a result of the use of any of the services or products purchased through the service, or for any other claim related in any way to the use of the service or any product purchased, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted, or made available through the service, even if advised of its possibility, since We have no control over the conditions of use, nor the technique used in the use of the product or service. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.
Section 14 – Exclusion of Liability
The user, who by reason of the use of any of our products and/or services is involved in legal proceedings, acknowledges and agrees to leave harmless and safe the legal personality of MAXIMA, our parent companies, subsidiaries, affiliates, partners, officers, directors, agents , contractors, licensees, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of the Terms of Service or the documents that they incorporate by reference, or the violation of any law or the rights of a third party.
Section 15 – Severability
In the event any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such determination will not affect the validity of applicability of the other remaining provisions.
Section 16 – Termination
The obligations and responsibilities of the parties that have been incurred prior to the date of termination of the commercial transaction will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by the user or by MAXIMA. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or simply when you stop using our site without notice by any communication mechanism.
If you are suspected of breaching any of the terms of use or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts owed and liabilities. until the termination date; and/or accordingly we may deny access to our services (or any part or affiliate thereof).
Section 17 – Entire Agreement
The Terms of Service and any operating policies or rules posted by us on this website or related to the Service constitute the entire agreement and understanding between the user and MAXIMA; and govern the use of the Service and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between the parties (including, but not limited to, any prior version of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service will not be construed against the Terms of Service writing group.
Section 18 – Delivery when making purchases in the online store
Delivery through third parties
Due to the type of products we offer, some of them may require shipments through freight lines such as Castores (registered brand) or Tres Guerras (registered brand) without being limited to these self-loading companies, instead of the most common parcel companies such as DHL or FedEx (registered brands). If the user needs more information about the delivery options available for the purchased product, do not hesitate to contact our sales executives through the following means:
Teléfono: +52-55-52-36-89-73 o al +52-55-52-40-59-46
WhatsApp: +52-55-80-15-35-82
email: maximatiendaenlinea@gmail.com
The user should take into account that the products will be sent "Collect on Delivery" and will be delivered "Home Delivery". In other words, the freight is paid by the user. If it is not possible to deliver them to your home, you will be notified by phone, email or by instant messaging app such as WhatsApp, and the delivery will be made "Ship to Store". In other words, the products will be delivered in the warehouse of the cargo company closest to your location.
MAXIMA guarantees that we always send products in optimal conditions, in good condition and of recent manufacture, packed with the appropriate packaging for transportation and according to the type of each product. However, we cannot be held responsible for the punctual arrival of the products at the indicated destination once they have been delivered and documented at the logistics company, since we do not transfer them directly. The responsibility is transferred to the logistics company.
Nor is MAXIMA responsible for the condition of arrival of the product at its destination, for which it is suggested to contract transport insurance to hold the logistics company responsible.
Feel free to contact us if you have any questions or concerns about third party shipping. We are here to help you.
Delivery billing
Since we do not make any delivery directly, we are not responsible for invoicing the cost of it. If you require a delivery invoice, please notify us, by the aforementioned means, at the time of purchase. In this way, we can request the corresponding freight line to generate the delivery invoice before the merchandise is delivered and facilitate the process.
Keep in mind that some cargo lines may require additional information to issue the invoice, so we ask you to provide us with all the necessary information in advance, or directly request the invoice with the company that provides the consolidated cargo service.
In case of not receiving this information in advance, we are not responsible for the lack of invoicing of the delivery.
Section 19 – Return Policy
Term
The user has a period for returns of 7 days from the date on which the freight line/parcel delivered his order to the address indicated when making the purchase. You must notify the reason for the return before the 7 days are up through our service channel:
- Solicitar la devolución al representante de ventas dentro del plazo de devolución vía correo electrónico a maximatiendaenlinea@gmail.com o vía WhatsApp al +52 55-80-15-35-82.
Conditions
In order for a return to be accepted, one of the following conditions must be met:
- If the product has manufacturing defects and has altered properties that prevent its use and/or permanent application, it is eligible for a return. This condition will be verified by a MAXIMA technical expert to determine if the return is due to a quality problem in the product before proceeding to return the product to our facilities, or if it is due to an erroneous use technique.
In the event that it is determined that the return proceeds due to deviations in the quality of the product, the customer must send the product in its original container, without mistreating and without having used at least 90% of the content of the container (applies to products with a weight less than 25kg and/or a volume less than 0.048 cubic meters, the equivalent of a 40cm x 40cm x 30cm box) for one of our experts to evaluate the application of the product and determine if the defect was due to a problem in the manufacture of the product, or is attributable to the form of use.
- If it is determined that the product had manufacturing defects, we will proceed to replace the same amount of defective material with the same amount of material in optimal conditions for use.
- In the event that the material is in good condition and it is determined that the application was incorrect, the return policy will not be valid, but we will assist the user in the correct use of the product to obtain the expected results.
- For wholesale purchases (purchases greater than 50 pieces or a weight equal to or greater than one ton), a witness sample must be sent in order to assess whether the product actually has quality deviations or is the application technique inadequate.
-If the client requests a customized product according to his own specifications, this falls into the category of SPECIAL PRODUCT and MAXIMA will send a sample and wait for confirmation of the acceptance by the user of the characteristics of the agreed design, which exempts the company from any responsibility for possible faults or errors in the design, color, texture, granulometry or any other intrinsic characteristic of the special product. If the error in the design is due to information provided incorrectly by the client, returns of the product will not be accepted.
In returns whose responsibility is attributable to the user, the latter must assume the delivery and shipment costs for the return of the product.
There are some situations where only partial refunds can be guaranteed:
- In the event that the client receives a smaller quantity of products than the one paid for, a refund will be made for the corresponding difference or the part of the missing material will be sent.
- The user must report any discrepancy in the quantity of products received within a maximum period of 24 hours after receiving the order in order to proceed with the corresponding refund.
- To effectively make the reimbursement, an invoice or purchase remittance and the corresponding proof of payment must be presented.
If you wish to return any of our products, you can do so as follows:
- Solicitar la devolución dentro del plazo de devolución al representante comercial de MAXIMA que lo atiende y con quien cerró el pedido o bien vía correo electrónico a maximatiendaenlinea@gmail.com o vía WhatsApp al +52 55-80-15-35-82, o al área de atención a clientes en nuestras oficinas centrales al +52 55-52-36-89-73.
Procedure
1. Refund of money (only applies to cases of guarantee and retraction law):
- Through transfer (savings account, checking account, savings on hand): it is done approximately within five business days after receiving the product back in our warehouse.
- Through reversal of payment: fifteen business days after receiving the product in our warehouse. This reversal is at the expense and order of the user's bank, any questions should be communicated directly with them.
2. Product change (Subject to inventory availability at the time of change). Changes may be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. If the user requires an exchange for merchandise with a value greater than that returned, he must cover the difference with legal tender for the different forms of payment accepted by MAXIMA. In case of not having availability for the change, the value of the product(s) will be delivered in a coupon for a new purchase according to the user's consent.
3. Coupon to make a new purchase (This coupon is valid for three months from the date of creation).
Product conditions
The product must be returned in optimal conditions, without traces of having been used, containers for liquids without blows, sinking or evidence of misuse; bags not opened, not mistreated, not wet or without traces of having been exposed to water and the product having solidified. Once the product is received in our warehouse, we will verify its conditions and according to the results, an equal amount of new product will be sent or a coupon will be given to you for a new purchase.
Products that apply
Through the website or by a sales executive you will be notified on which products the return policies apply.
Response time
Money refund: Depending on the payment method used for your purchase, the refund will be made through an electronic transfer to the same account where the original order was paid. Partial refunds will be processed via electronic transfer as well. The changes will be dispatched approximately 5 business days after the product is received at the warehouse and the same times of a regular delivery will apply.
Delivery Costs
Any product that presents factory defects may be returned at no cost to the user. MAXIMA will assume the transfer cost.
Section 20 – Law
For the interpretation and fulfillment of these terms and conditions, the parties submit to the jurisdiction of the courts of the City of Tlalnepantla de Baz, State of Mexico, Mexico, expressly waiving any other jurisdiction that may correspond to them due to their domiciles. present or future.
Section 21 – Changes to the Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is the user's responsibility to check our website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
Section 22 – Contact Information
Questions about the Terms of Service should be sent to maximatiendaenlinea@gmail.com o vía WhatsApp al +52 55-80-15-35-82.
Last update of these terms and conditions document: April 28th, 2023.