Delivery Policy

Delivery through third parties

Due to the type of products we offer, some of them may require shipments through freight lines such as Castores® or Tres Guerras® without being limited to these self-loading companies, instead of the most common parcel companies such as DHL® or FedEx®. If the user needs more information about the delivery options available for the purchased product, do not hesitate to contact our sales executives through the following means:

Phone: +52-55-52-36-89-73 or +52-55-52-40-59-46

WhatsApp: +52-55-80-15-35-82

email: maximatiendaenlinea@gmail.com

MAXIMA guarantees that we always send products in optimal conditions, in good condition and of recent manufacture, packed with the appropriate packaging for transportation and according to the type of each product. However, we cannot be held responsible for the punctual arrival of the products at the indicated destination once they have been delivered and documented at the logistics company, since we do not transfer them directly. The responsibility is transferred to the logistics company. Nor is MAXIMA responsible for the condition of arrival of the product at its destination, for which it is suggested to contract transport insurance to hold the logistics company responsible. 

Shipping Methods for Online Purchases.

For online purchases, MAXIMA offers users the following options, each with a detailed description:

1. MAXIMA – Home Delivery: In this mode, the customer, when making a purchase on the MAXIMA website, has covered the total cost of shipping directly with MAXIMA. MAXIMA undertakes to ship the goods acquired by the user with a third party responsible for transportation with a destination for home delivery

For the logistics provider to release the goods to the customer, the customer must meet the requirements requested by the logistics provider. MAXIMA will send the customer the tracking number and the payment receipt.

NOTE: In case the area where the customer's address is located does NOT have home delivery service, MAXIMA will contact the customer directly by phone, email, or instant messaging to coordinate delivery with a destination to logistics provider’s offices (at the logistics provider's offices closest to the customer's address). If the customer cannot pick up the goods at to logistics provider’s offices, the customer has every right to cancel the purchase order.

MAXIMA is not responsible for extra charges due to delays in pickup or for not receiving the goods in home deliveries.

Feel free to contact us if you have any questions or concerns about shipments through third parties. We are here to assist you.

Delivery billing

For the "3. MAXIMA - Pick Up" mode, MAXIMA will handle generating the invoice for the products with the shipping cost prorated into the products. This means that the shipping cost will be integrated into the products. For example, if you purchase two units of a certain product and the shipping cost is $100.00 MXN, $50.00 MXN will be added to the selling price of each unit. This way, the shipping cost will be included.

The following table summarizes the shipping methods:

International Shipping

We appreciate your interest in making a purchase from abroad in our online store. Currently, our shipping services are limited to the Mexican territory. However, we understand that you may be interested in purchasing our products from your location outside of Mexico.

To facilitate your purchase process, we invite you to contact our specialized sales team. They will provide you with personalized information about the availability of the products you want, as well as details of the purchase process and shipping options to your location.

To communicate with our sales team, you can fill out the Contact Us form found on our website or send an email to the following address: maximatiendaenlinea@gmail.com providing us with the name of the product that is of interest to you, purchase volume and from which country you are contacting us. Our staff will be happy to assist you, providing you with information on the availability of the product of your interest, alternatives and/or availability of shipments to complete your order from abroad.

We appreciate your understanding and patience in this process. We are committed to providing you with the best possible shopping experience and look forward to serving your needs from anywhere in the world.

Learn more about our Terms and Conditions.

Reviewed and updated on February 8th, 2024.